Review of DemandForce

Review of DemandForce DemandForce is everywhere these days. Events, Google Ads… almost all dentists have heard of them, but is there service worth a try?

Our Application

We signed up for DemandForce specifically for their patient review feature. We are interested in generating more reviews online to help boost up our Google ranking, and we liked their system. Basically, it works like this: you give them access to your practice management software and every time you check out a patient, they send an email to them saying thanks for visiting and requesting a review. The patient clicks the link in the email and is taken to a DemandForce page that has your logo, where they can rate their experience. About once a month, DemandForce updates it’s feed for Google and some of those reviews end up in Google’s Map pages.

This is the ONLY feature we were going to use with DemandForce (they have others, as outlined below).

How Did it Work?

To be honest, we didn’t give it much of a chance. A handful of emails were sent out. One review came in. Then we canceled. Why? Because in retrospect, we couldn’t justify paying for the entire service to only use one feature. They offered a discount since we couldn’t use everything, but it wasn’t enough for us to maintain service. That being said, I’m impressed by the level of customer service and the features that are available. Our customer service rep was great and they handled my requests quickly. The one review we had was negative and there was some erroneous information in it, so we requested it be removed by DemandForce (they maintain legitimacy by not allowing you to remove negative reviews, but you can “challenge” them based on factual inaccuracies and a few other items).

If you check the reviews other dentists have on Google Maps, you’ll find a majority of them are from DemandForce, so they can definitely help you get more reviews in Google. On the other hand, there are plenty of patients that believe it’s “staged” because the reviews are hosted on your personal “DemandForce page”… there’s not much you can do about that and there are always skeptics out there.

The bottom line: the review portion of the service worked.

Other Features

We weren’t able to utilize every feature because DemandForce wasn’t able to sync with our calendar. However, if you use a more common practice management software, they are able to do automatic appointment confirmations (by both email and text message), as well as birthday emails and a host of other features. Although we weren’t able to utilize them all, the list of features was impressive and the management side of the software was easy to use and understand. Had we been able to fully use it, we most likely would have kept our account.

The Verdict

All-in-all, DemandForce is popular for a reason. Good customer service and a good feature set that actually works when you need it to.

'Review of DemandForce' have 167 comments

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  4. October 23, 2015 @ 10:16 am Ryan Sills

    If you are unhappy with Demandforce and are stuck in a contract.. Give me a call.. We will buy it out.


  5. June 30, 2015 @ 12:58 pm Kee Kee

    Be warned that Demand Force has a new “relationship” with Yelp. They have taken the liberty of allowing Yelp to make appointments for our business !!!! They never asked us permission to do this. To put it mildly, we were not happy to see this. There’s now a widget on the Yelp profile page for our business, that allows our customers to make appointments for our business through Yelp. When we asked them to remove that feature they REFUSED and said they could “turn it off”. So now, instead of making an appointment, the widget tells our customers that “We are NOT TAKING APPOINTMENTS ANYMORE”……WE ARE FURIOUS.


    • October 29, 2015 @ 2:07 pm Bryson Gunter

      If you are unhappy with Demandforce and are stuck in a contract.. Give me a call.. We will buy it out.



  6. May 5, 2015 @ 2:48 pm lawrence broder

    As a physician with 20 years experience, Demandforce is the shadiest, most deceptive and dishonest vendor I have ever dealt with. They are an embarrassment and should be avoided like the plague.


    • May 6, 2015 @ 3:15 pm lawrence broder

      Please file a BBB complaint and contact the San Francisco Consumer Affairs:
      Let’s put an end to Demandforce’s illegal and unethical business practices!


      • October 29, 2015 @ 2:08 pm Bryson Gunter

        If you are unhappy with Demandforce and are stuck in a contract.. Give me a call.. We will buy it out.



      • October 30, 2015 @ 5:35 am Alex Malone

        Dr. Broder,

        I can understand why you don’t like Demandforce. I hope that if you have a few free minutes you can give me a call and I can tell what I feel a better option would be for you and your practice. My phone number is 801-331-7868 or you can call or text my cell phone at 951-807-6380.

        Alex Malone


  7. February 27, 2015 @ 12:01 pm Eliott Konsin

    JHG Media group offers the perfect solution to cases like the one presented above with Demand Force.

    Unlike Demand Force, JHG Media is unique because it tailors its services to each client’s individual needs and wants. Our company offers brand management services and reviews management services. We help to turn happy customers into brand enthusiasts which increases your business’ sales! See real reviews from happy customers and share them on review sites that matter the most.

    Our platform is the only end-to-end solution for organic reviews. Check us out!


  8. September 11, 2014 @ 10:21 pm Alma Williams

    I signed up with this demand force but cancelled the following day. Was told they would not charge my credit card as there was no campaign ever set up or initiated. Not only did they not credit me they are continuing to charge me every month. These people are horrible, STAY AWAY!!!I can’t believe I am having to fight not only to get my money back but to make them stop. I am going to have to cancel my card which just infuriates me just to get rid of them!!!!


  9. August 19, 2014 @ 9:29 am Josh

    Guru Dental is coming out with a new patient recall software. Focusing on something no other company is doing. Unscheduled Diagnosed treatments. “Million Dollar Filing Cabinet”. Also, being able to track what patients the software is actually bringing into the office.

    Give us a call if you would like to see more!



    • October 8, 2014 @ 3:17 pm Debbie

      Nice try but no, you’re not the first


  10. August 7, 2014 @ 6:19 pm Jonathan Simmons

    After reading these comments(I got a call from DemandForce this week), I’m glad we signed up wit bookdoconline, first year is free and I can easily cancel through paypal, if I want, so no stress with customer service or anyone.


  11. August 5, 2014 @ 9:19 am dan mandforce

    If you are a dentist in California and are having problems with Demandforce, contact the California Dental Association. They have a liason that works specifically with “Endorsed Programs”. (Scary that Demandforce and CDA are in bed together huh?). Let them know your problems- that got me a refund the next day.


  12. August 1, 2014 @ 4:14 pm Glen Hackler

    I also took them up on their free trail and i did like the service but when I canceled the ticketing system they were using I no longer had a use for this service so I tried to cancel and they said sure, as soon as my 1 year subscription ends I can cancel. SO now I have to pay another 8 months for a service I can’t use. I HATE Intuit, a bunch of theives, i also had a problem with them for my QB too.



  13. July 22, 2014 @ 7:17 am Jessica Perez

    I am really glad I read all these comments before going to Demandforce. I currently work for a dentist and she asked me to look into this but now I am reconsidering. Thank you all for being honest and telling everyone how it really works. I will most likely be checking out some of the websites you have posted on here as well as contacting a few of you..


  14. June 21, 2014 @ 12:53 pm Gloria Ho-Donesky

    If you have Dentrix, then you can easily have your communication with their e-central communication which is part of dentrix. Reminders for their appointments via email, text and postcards are choices or all depending on what preferences the patients wants for communication. There are a few patients who do not use email or text and postcards are sent out to them as a reminder or if they do not have their next recall appointment, e-central will send them an email or postcard to remind them to call us. It’s all that we need for only $99.00 a month. They confirm by clicking their email or text to confirm and our appointment book shows they are confirms. Since we are already with dentrix, we already have a business associate agreement in compliance with HIPPA.
    As far as using DF which they have tried to wooed me, but I feel it is best to organically build your reviews from your patients on Google+ and elsewhere (local sites_ a couple to a few times a month on a consistent basis which is all you will need to get five stars.
    DF reviews are on “their” servers. You can not take it with you if you were to cancel with them. Quite a shame. Do it organically and honestly.


  15. June 9, 2014 @ 4:50 pm Teresa Goodkind

    Please help. We signed up for a trial with Demand Force last September, we cancelled the next month, our clients were getting numerous emails and were upset. The system was not working for us. We were charged 400 dollars a month for bombarding clients with emails. We keep getting phone calls up to this date and we have not used the system since trial time. I want this to stop. I had one of their employees literally screaming at me on the phone. I cancelled via email and phone calls right after and they did not allow me to cancel. Please contact me at 407.5299029 if you know any way to have them stop and get out of the contract.


  16. June 5, 2014 @ 4:22 pm Ginny Okada

    Demand Force is not a very reputable company, Victor sounded nice and I was willing to try it. But I had to hold off since my spaware company wanted to upgrade me in order for demand force to work. So I contacted Victor and told him to hold off setting me since he couldn’t do it anyway. After the 30 days, Demand force charged my card, it took almost 5 days to get a hold of Victor to reverse the charges. He apologizes, and I know sometimes there can be a glitch. But guess what, they charged my card this month!!, I had to cancel my credit card. I called and left a message and I emailed them. No response. Don’t use this company!


  17. May 15, 2014 @ 8:45 pm Robin Dorton


    I was contacted by a sales rep promising a 30 day free trial with 60 days to cancel. He emailed the contract for me to sign, and called to read over the contract with me, saying I needed to sign ASAP to be able to meet the free trial deadline. After I signed I was immediately charged $299. After attempting to contact them for nearly 2 weeks, they said I could not get the $299 charge refunded because I didn’t read the fine print and signed a contract stating I would be charged. I informed them of the promise from their sales rep and they said “we can’t help you. You signed the contract”.

    Their customer service is terrible and they are scam artists. I filed a complaint with the BBB.


  18. May 13, 2014 @ 11:25 am Adam Thau

    DemandForce is a rip off and waste of money. Instead of giving us our money back we are being forced to talk to their attorneys. Don’t bother with this service it is horrible.


  19. May 3, 2014 @ 7:21 am Chris B.

    Very unimpressed. Installed on our system and they combined our database with another local practice in town and were sending reminders for appointments to OUR patients for the other practice! Seriously? Called and emailed them multiple times for 3 days before getting a return call. THE WORSE TECHNICAL SUPPORT of any company I’ve ever dealt with as well as incompetent programming. It just doesn’t get any worse unless they are also stealing… which in a way they are since I haven’t seen any money returned from my trial period. DO NOT USE THIS COMPANY.


  20. May 1, 2014 @ 2:44 pm Yussef

    OMG…I stumbled across this site looking at Demand Force reviews (because they are a competitor) and I am in awe of how many people think that this company can help them.

    I specialize in Reputation “Marketing”and at the very minimum any company that you hire to help with reputation should offer to help build your reputation (by teaching you strategies to get reviews) , market your good reputation (across the major networks for your niche),manage your reputation (monitor and engage customers leaving reviews), and lastly give you tools to help you create a reputation based culture in your workplace.

    Sorry but Demand Force and many other big companies are sales engines and cannot have that much hands on time with your company. Find one that can if you are serious about your reputation…which means everything.


  21. April 7, 2014 @ 10:00 pm RaminS.

    If patients find out that the PROVIDER is allowing a third party company to-directly or indirectly- access their most private information (names, genders, birthdays, home addresses, insurance carriers, employments, marital status, and health issues), they will leave the practice in a heartbeat. Sooner or later, there will be serious legal issues with systems that integrate with patient’s information. We created very simple and safe SMS reminder system that WILL NOT integrate with any management system. It is a stand-alone system that does not even need patient’s name, just the phone number. Please visit us at
    I’ll appreciate all your feedback.
    Thank you.


  22. March 30, 2014 @ 5:06 pm Dr Wright

    I got tricked into signing up with Demandforce. Boy do I regret it. I honestly have very minimal idea of what I’m paying for each month. And it’s like pulling teeth trying to get training and information from this place. Unless you have a lot of extra time or have staff who have the time and serious motivation to make sure you’re getting the most out of what you’re paying for, I would say don’t even consider this mess. I definitely don’t feel like I’m getting what I was told I would get. I’m going to try and cancel and look into this Solution Reach everyone is talking about. This was really a bad business move that I made.


  23. March 26, 2014 @ 8:13 am An Analysis of Patient Communication Software for Dentists | Modern Dental Practice Marketing

    […] According to comments posted online, Demandforce’s fees are in the $300-400 a month range. The company appears to have a 30-60 day […]


  24. March 20, 2014 @ 12:28 pm Brian Harris

    I am a field rep for SolutionReach (formerly Smile Reminder). I interviewed with Demandforce AND SolutionReach and decided on SolutionReach. We offer SO MUCH more that’s all-inclusive (like one of those “All you can eat” Mexican Riviera vacations). I especially liked the support you get with customer service and the natural voice feature that’s included. You never have to make another reminder call unless YOU want to. Our “opt-in rate” (the people who have agreed to be part of the text, voice and email system is 93% nationwide. The highest I’ve seen is 30% for Demandfarce users. Give me a call if you’re in the SF Bay…We’ll do lunch! seven-zero-seven-seven-seven-one-one-five-five-five.


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  26. March 13, 2014 @ 1:39 pm Jonathan

    Hello all!

    I hate to be another solution on here that just keeps popping up, but wanted to introduce an alternative to Demandforce. It’s called Booker. While we do not file electronically with insurance, we do comply with the rules and regulations for PII’s and HIPAA, and are a monthly service with no contract. We’ve actually been recognized as a company to challenge DF and there’s a review about it here:

    It takes the abilities of Demandforce, without the pushy sales tactics or long term contracts. What’s more is that we have a lot more included. Real time online booking, customizable calendar, detailed patient profiles, inventory and service tracking, marketing tools that YOU control, and reports. The system is web based and includes lots of permission levels for employees to check from their phones or from home, without putting your practice at stake for compliancy issues. The costs are less than half of what DF does and includes the management tools you need as well. Again, we do not do billing, but you can build in the reports necessary to bill separately from the Booker System.

    I’d be happy to take any calls or emails about your questions, and follow up if you’d like with more details. Part of why Booker has a 98% retention rate is that we don’t bring clients on unless fully qualified to use the solution and would benefit from it. Otherwise we’d have cancelling clients and no business.

    It’s tough to get out of DF contracts, but possible. I’ve helped clients switch to us before.

    Feel free to contact me at 646.747.7335 or at if you’re interested in making the switch!

    Best of luck to all!


  27. March 10, 2014 @ 10:57 am Patti

    Buyer BEWARE when signing up for Demand Force! They are nice until you try to discontinue service with them. They have been very unresponsive and unprofessional. We are continuing to be autobilled despite many requests via fax, email, letters, phone calls to discontinue. This has been going on for several months. Someone from the corporate headquaters calls and uses aggressive sales tactics to try and get you to stay with them. I was not impressed and am very frustrated!


  28. March 10, 2014 @ 10:50 am Patti

    We had been signed up for Demand Force since November 2010 and had not had a problem with them until recently when decided to switch to another company to handle our patient communications.
    I sent an email and letter communicating this in December 2013, Jan and Feb 2014. I received a call from a representative in their corporate office who tried to pressure me into staying with their company and was disparaging remarks about the company we were switching to. I found this high pressure, aggressive approach a turn off and I expressed this to the person on the phone. I once again requested to discontinue service with their company. Nothing was done. Our patients were still getting texts and emails from Demand Force and we were still being autobilled. They only allow autobilling to a credit card for their service and there is no way to cancel this on their website. I called once again and spoke with a customer service person who was able to help me discontinue the communication with our patients but said he was not authorized to discontinue payment and that someone else would be calling in a couple of days to follow up. We never received a call. It has been over a week. I will call again but at this point I am frustrated and not expecting to get anywhere since the person who handles billing is not the one who answers the phone and my only communication with them is through email or if they call me. My only advice for those that are searching for a patient communication and review service is…Buyer beware when signing on with Demand Force! Read the fine print!


  29. March 7, 2014 @ 11:24 am Jon

    We we promised a 60 day free trial when first talked with DF then with in a few weeks it became a 30 day trial after!!! we signed up with them. Then tried to cancel our trial but they were closed that day, I emailed them and canceled online. Some how thats not the way you do it. after speaking with almost everyone that works there to cancel our trial with DF. We some how(they messed up) they sent out postcards to over 300 patients of ours and did a email finder. None of this is what I signed up for or asked them to do that because we do our own post cards. Topping off this huge problem they caused, some of the times they sent on the post cards and emails were the WRONG DATES AND TIME!!! after hours of calling and being transferred to a “manager” they still did not credit us back the amount we should be. sending me cheap ear buds is not an apology for being over charged almost 1,000 dollars!


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  31. February 6, 2014 @ 8:15 pm Katy Pfaffenbeger

    I was an office manager in 3 different dental offices for the better part of 15 years. My last office used DF and it was OK. We switched to Solutionreach and saw instant results in patient re-activation, recare, and filling last minute appointments. There are features that Solutionreach has that DF just couln’t compete with. I used the system for 6-7 months as an office manager before I went to wotk for Solutionreach. I’ve used both systems and am truly passionate about Solutionreach and what it can do for your office. Call me if you have questions or would like to learn more about Solutionreach (formerly known as Smile Reminder).

    Katy Pfaffenberger


    • April 9, 2014 @ 5:51 pm Ramin S.

      If patients find out that the PROVIDER is allowing a third party company to-directly or indirectly- access their most private information (names, genders, birthdays, home addresses, insurance carriers, employments, marital status, and health issues), they will leave the practice in a heartbeat. Sooner or later, there will be serious legal issues with systems that integrate with patient’s information. We created very simple and safe SMS reminder system that WILL NOT integrate with any management system. It is a stand-alone system that does not even need patient’s name, just the phone number. Please visit us at
      I’ll appreciate all your feedback.
      Thank you.


  32. February 4, 2014 @ 6:09 am Cary Ganz

    If you’re looking for either video marketing, mobile services or reputation marketing and management services run by a practicing dentist than just give me a call. We can provide your practice with all of the tools you’ll need at a reasonable price and, for dentists, no long term contracts. I hate them myself and therefore would never impose them upon a client as well.

    Feel free to call me personally at 516 741-2431 or 877 721.4919 and we can talk about what we can do to help your practice reach out to the mobile and desktop work as the expert in your town, city or community.


  33. February 3, 2014 @ 5:20 pm Greg Cook

    Demand Force is probably the worst thing in the world!!!! just thinking about demandForce makes me want to throw up! They have horrible service and Literally do nothing to help your business. They charge $300 a month and make you sign a 12 month contract. And since we are stuck in the contract, they get paid even when they don’t help you or your business at all. they are nice for the first month and work a little bit, then after they have you in the contract they just sit at home and wait for their pay checks to come in. They also steal your Patients emails and charge you $1 for each one, (which doesn’t seem like much, but they do HUNDREDS at a time! and it really adds up) and when you try to turn that service off, they magically turn it back on every now and then and send you the bill. Having the option of getting you patients reviews seems really cool, but NO BODY can see the reviews except your patients that have already come in. DEMANDFORCE is a horrible wicked company that does nothing except cost your business over $4000 a year. DO NOT GET DEMAND FORCE!!!!


  34. February 2, 2014 @ 4:08 pm Dr Tyler

    After all these complaints, I will recommend you try MDeAssistant Marketing which offers you all the same features for really low price and good quality. No such thing as an annual contract or set up fees.


  35. January 24, 2014 @ 6:38 pm Frank , o.d.

    Demand Force has horrible customer service. I have been a customer for 3 years and ever since they were bought out by Intuit things have gone down hill. Hoping I don’t have the problems canceling that others have had.


  36. January 14, 2014 @ 2:45 am Eric Steinbicker

    I was considering it but the more I read about demandforce the less I like; I appreciate your thorough review!
    Eric Steinbicker, DDS


    • January 28, 2014 @ 12:07 pm Homer Sedighi, D.M.D.

      Dr. Steinbicker-

      Go with the company that does not lock you in a 1-2 yr contract with automatic renewal. I changes from DF to lighthouse 18 months ago and I have been very happy with lighthouse. They are the best for any dental office. No contract and I can terminate the contact at any time. Have a great new year.


    • February 12, 2014 @ 11:33 pm Laura

      Hi Dr. Steinbicker,

      If you’ve been considering this type of service, another NO Contract, month-to-month option is RevenueWell (

      The service offers all the components of DF, SR, LH360, writes confirmations back into PMS schedules, follows-up on treatment plans, offers a patient portal (can take payment online), and integrates with your website, facebook and other social media.

      In full disclosure, I am a RevenueWell territory manager in CA . Please feel free to contact me at with any questions or for more information. Also look out for us on the cover of the Jan 2014 Dental Products Report.

      PS–Fantastic website; truly. I see a lot of very generic template based sites and yours really stands out. Also looks like you’re doing some great things,like the Pay It Forward program–kudos to you and your staff!


  37. January 10, 2014 @ 7:59 am Valerie

    I am currently a demand force client using their web based software for my Day Spa. There are many competitors now that offer what do for much less. When I contacted them re: why I would not consider some of these lower cost services, (via web chat) I was told they had no “inbound” phone lines. You’re kidding me. Then I was told to fill out a “form” to get a call back. Incredible customer service, NOT. I guess this is where I review them and it’s not good.


  38. January 10, 2014 @ 7:59 am Valerie

    I am currently a demand force client using their web based software for my Day Spa. There are many competitors now that offer what do for much less. When I contacted them re: why I would not consider some of these lower cost services, (via web chat) I was told they had no “inbound” phone lines. You’re kidding me. Then I was told to fill out a “form” to get a call back. Incredible customer service, NOT. I guess this is where I review them and it’s not good.


  39. December 12, 2013 @ 8:37 am Dan McCray

    When we were sold DF, it sounded like the beez neez. But it constantly kept malfunctioning. The problem would be fixed, and then it would stop working again. This happened several times (at least 3 times). Finally I got fed up with it and cancelled the rest of the contract. The idea and the actual product is good and the patients loved it, but constant problems with it flat out not functioning is a major problem. My advice: run the other way if one of their pushy reps try to sell you this. You can probably find a much better product that actually works for a fraction of the price.


  40. November 13, 2013 @ 10:45 am Nadine

    DO NOT SIGN UP WITH THEM!!!! Their customer service is a joke, the account manager you start off with will leave you as soon as he gets his commission. The system does not work, there are many technical difficulties- the data upload constantly glitches. It will spam your clients and it DOES NOT syndicate to any review boards that count.

    Not to mention they have you for 12 months no matter what.

    Do yourselves a favor and run!


  41. November 6, 2013 @ 11:50 am Margot Jacoby

    The link to Localvox website it so you can check it out and then call me 240-643-0465 and I will run a diagnostic report for your practice for free and the presentation is free. Our least expensive package is $250 and the most expensive is $1200 but on average most companies buy the one for $550. But when comparing price point make sure to compare apples with apples. We are rated number 5 by Forbes for a reason. Also our prices are right on the website – nothing to hide. The ROI is great, service will pay for itself with the new clients you are bringing in by having more efficient marketing campaign. Call or email me 🙂 240-643-0465


  42. November 6, 2013 @ 11:44 am Margot Jacoby

    Hey – Anyone who is not satisfied with Demand Source feel free to contact me at 240-643-0465 or email I am a online marketing consultant with LocalVox. There are hundreds of online marketing services out there (with good reason, online is very much the future and you need to have someone help you with your SEO and your content marketing in order for your business to be relevant online) but with all the hundreds of companies, we are rated top 5 nationwide by Forbes magazine.
    Feel free to contact me and I will give you a 10 minute web demonstration. Absolutely NO PRESSURE. If its not what you want thats cool, but if it is something you think is of value then great.
    Hope I hear from you 🙂


  43. November 6, 2013 @ 11:10 am Margot Jacoby

    I found this site because I was working on a prospect and they use Demand Force so I wanted to see what it is all about. For anyone reading this who is not satisfied with Demand Force please email me at or call my cell 240-643-0465. I’m an online marketing consultant for LocalVox. We are rated in top five of online content marketing and Search Engine Optimization in Forbes Magazine. We are a true SASS – software AND service. Packages range from $250 a month to $1500 a month with the average being around $550 – so it depends on your needs. I can give you a 10 minute online presentation that will help you see quickly how localvox works and how it can help you!!! 95% retention. Great customer reviews. Absolutely no pressure to sign up if you don’t like what you see. It would be awesome to hear from one of you!


  44. October 16, 2013 @ 4:08 pm Dr. Stucki

    Billing Nightmare
    I have been using Demand Force for the past 2 years but only this year started having problems with their billing practices. I noticed that they billed me 4 times in January, $326.66 each time for a total of $1,306.66! When I called and spoke to Matt, he said someone would call me back, but they never did. When I called again, they said they did not show 2 of the payments, however they were very clearly billed to my bank card. At that time I told them they no longer had electronic access to my bank account. I revoked that privelage due to their abusive billing practices.
    You can imagine how surprised I was when last month, even though I sent them a check in the mail, they billed my bank card 5 times for $326.66 each time for a total of $1,633.30!! Do NOT give this company electronic access to your bank account! As of this date Demand Force has not put the money back into my account and has not given me credit for the money they took by mistake back in January. I will be reporting this to my bank as fraud and filing a complaint with the BBB.
    Obviously, I have tried to cancel my agreement with them, but they now say I have an automatic renewal and want me to continue to pay until the end of the year.
    If we as customers are unhappy with their service, we should be able to just quit. Bad billing practices and bad business practices make Demand Force a bad company.


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  46. October 10, 2013 @ 11:19 am Rob

    We are an automotive / tire shop that was using Demandforce. I was lied to about when our contract was up from a Demandforce rep and we had to stay locked in for another year. I explained to them how unhappy we were with their service and all they can say is “well, you can’t cancel now”

    You would think they would find it in their best interest to resolve what it is that people don’t like and let you get out of the contract and someday try to earn your besiness back.

    It’s okay though, because I’m hitting every website I can find and letting others know what a terrible company they are to deal with. We are now using a competing company that does MORE than Demandforce for 1/2 the price. Don’t EVER sign a contract for this type of service. Month to Month is the way to go.


    • October 22, 2013 @ 9:12 am Chuck

      Thanks to you and others on this blog for saving me before I fell into the same trap. Luckily I came across these postings just before the DF rep called back to further discuss signing my office up for a free trial. It would be helpful if some of you who have went with other companies would name them in the post.


      • October 29, 2013 @ 10:49 am Homer Sedighi,D.M.D.

        Hi Chuck-

        I am dentist and I changed from DF to Lighthouse 360 in June of 2012. The transition was very easy and we are very happy with Lighthouse 360.
        FYI- I am not an agent of Lighthouse and I do not work for them. I just want my colleagues to learn from my past mistakes. Lighthouse 360 provides services ONLY for dental offices. Good luck


  47. September 24, 2013 @ 9:55 am Patrick Whitson

    Thanks to all of you who have shared your struggles and frustrations with DF. Very eye opening and interesting how they have handled customer situations.

    For you dentists & other industries out there, I am sure you are well aware of what a bad reputation can do to your practice/business or if someone leaves a negative review.

    We offer a review/reputation mgmt. system that is custom tailored to your practice and hosted on your own domain (i.e. which allows you to have full control (DF is setup on their domain) of it and pro-actively take charge of your dental practice reputation.

    Our service will help you head off negative reviews and facilitate good ones. We incorporate video & incentives in the process. If you would like to see a demo of this system, go to and fill out the form on the right.

    If you have questions, you can reach me at patrick [AT] dentistreputation [DOT] net.



  48. September 17, 2013 @ 4:53 am Jessica

    Hey everyone. Would anyone know if Demand Force would be good for a plumbing business? I was reading about it and it seems like a good fit but after reading everyone’s reviews I’m unsure. Any feedback would be great! Thanks!


    • September 25, 2013 @ 11:39 am Homer Sedihgi, D.M.d.

      BEFORE YOU DO ANYTHING, have your attorney to read the ALL of contract pages and not just the one that they give you. Based on our experience (4 different dental offices) what they gave us to sign had partial contract pages and not all of them. In a recent dental show, I asked a DF sales person if I can have a copy of their contract for my attorney to review before signing anything at the show and her answer was “No”. I had found them not be honest with their clients and that is why I got rid of DF last year.
      Good luck


  49. September 12, 2013 @ 1:33 pm Shaun

    I just have a quick question, how well do the appointment reminders work with DF?

    Are they effective at reducing no shows and do patients like them?



    • September 25, 2013 @ 11:17 am Homer Sedihgi, D.M.d.

      Hi Shaun-

      That was one of many problems we experienced with DF last year. The concept is good. However, NOT ALL of our patients were getting their appointment reminders. Their support team was useless to solve the problem. We have been very happy with Lighthouse 360 and the transition was painless.

      Good Luck


  50. July 24, 2013 @ 8:15 am Teresa

    We have been using DF for about 3 years. Have had no problems with customer service and at times they have gone above and beyond what I consider normal customer service. They call me quarterly to see how things are going. While we might look at a competitive company if the features are the same at a lower price but otherwise we have no reason to leave.


    • September 25, 2013 @ 11:44 am Homer Sedihgi, D.M.d.

      Hi Teresa-

      I hope you had your attorney to read ALL of contract pages and not just 2-3 pages that they gave you to sign. It was an eye opener for us when we (4 different dental offices) hired an attorney to sue DF in our state last year. I got rid of DF last year and we have been very happy with Lighthouse360. The transition was smooth, painless and fast (2 hours).

      Good luck,


  51. July 17, 2013 @ 7:55 pm HT

    I am also a recent victim of DemandForce’s predatory auto renewal practice. Any suggestions on fighting them?


    • September 25, 2013 @ 11:46 am Homer Sedihgi, D.M.D.

      Hi HT-

      If you are dentist, I might be able to help you. Please feel free to contact me at 636-777-7777. I got rid of DF last year and we have been very happy with Lighthouse 360 for my dental practice.
      I am sorry to hear about your bad experience with DF.

      Take care,


  52. June 28, 2013 @ 4:53 am Jennifer

    Has anyone used it for a veterinary office? My sales guy was very pushy – wanted an answer in less than 24 hours – would’ve preferred me sign up after listening to a 1/2 hour webinar…


    • July 13, 2013 @ 12:18 pm Homer Sedighi, D.M.D.

      Hi Jennifer-

      I have seen bad reveiws about DF from a Veterinary office in Indiana. As you can see everybody compliance about DF’s support team and service. Please have your attorney to review ALL conatract pages. The pages that the sales person gives you plus the one that are on DF’S web site and he does not tell you about details in those pages. Please see my comments above about what our attorney told us when we tried to sue DF last year. If the product is so good Why the sales person is sho pushy with you. A good product speaks for itself and in my opinion DF has issues. If the product is so good why they have automatic renewal in their contact. See other’s comments here and look at DF’s reviews on Google and Yelp. I am very happy that I moved away from DF. Good luck.


  53. June 10, 2013 @ 9:19 am Dan

    Here’s a relevant example of Doctor using Bazaarify to get more referrals and leads


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  57. February 22, 2013 @ 1:50 pm Sally Borowsky

    As an experienced + longtime dental office manager, I cannot recommend any of these electronic marketing services, including DF. While these services may initially boost your visibility on the web, their aggressive marketing techniques involving our patients are actually beginning to backfire: We receive many patient complaints about too many confirmation messages and ‘newsletters’ in their inbox or smart phone. Patients are actually OPTING out of ANY automatic notification because of this. This involves not just older patients, but younger, net savvy ones as well. IMO it is much better to have the actually dental staff do the confirmation calls, as they KNOW the patients better than a marketing company. Furthermore, the potential legal issues involved when granting access to PERSONALLY IDENTIFIABLE patient data, including clinical data to a MARKETING firm, could land many dentists in hot water in the not too distant future. From a patient’s perspective, this is a clear violation of their privacy and completely unacceptable.


  58. January 11, 2013 @ 4:07 pm Dallas Brown

    Hey guys,

    I am a college student working out of Cal Poly San Luis Obispo, CA. Me, some other students, and some senior programmers have developed a similar system to demand force but I believe it to be much cheaper. Check out our website and email me if anyone would like me to demo our service:

    -Dallas Brown


  59. January 3, 2013 @ 12:17 am johnsmith

    I know it is a development and learning factor, however i might prefer to see some posts and comments concerning a way to write my web log higher to inspire smart comments…


  60. December 26, 2012 @ 11:10 am Mila

    So I wanted to chime in with my 50c on the topic. I had Smile Reminder ( currently SolutionReach) for 2 years and was pretty happy with it. Yes they have not quite updated their newsletter templates for a while, but they just started to improve and I have a few dozens to choose from for seasons, holidays, etc, and I can edit them myself quite a bit. Little did I know that other systems are even worse. DemandForce that is pushy and sales pitch heavy, claims that they are the best thing that has ever happened to humankind, managed to talk me into trying them out. Reviews and newsletters were of interest to me, as SmileReminder is doing a perfectly fine job at reminders. After going through online training and reviewing that they will actually not contribute anything significally different I decided to not even dive into the trial. ( The only differences I see is they provide you with a webpage where all reviews are collected, and push the reviews to other search sites, but it has to rank well on searches to show it anyway. In both SmileReminder and DemandForce there is simply a button on your e-mail communications to request a review. No significant difference, really. But SmileReminder provides you also with a portal that patients can log into and see their account and pay their bills. Demandforce does not offer it yet.) So while the differences are not significant for me to go through the switch ( and the price is the same $299), DemandForce lives up to it’s nasty reputation. First, they were extremley pushy in getting me to switch, ok I get it, but then they were aggressive and condecending in how they talked to me when I explained my reasons to not switch. They have no clue what customer service actually means. I might have considered them again in the future – but they made sure they lost me forever. The manager ( who they make you talk to if you have any doubts about the service) actually told me that I have no idea what I am talking about and they will not waste their staff’s time on me even to confirm the cancellation of the contract they made me sign 7 days ago. Honestly, if I have ever talked to any of our patients like that – we could close the office right now. Being in customer service myself, it blows my mind that they treat potential customers like this. It is very immature and petty. I would not do business with them if they paid me and even if their product really were the best on the market. I would not recommend them to anyone. Ever. Beware. The product might be fine, but the service is simply aweful.


    • December 26, 2013 @ 11:00 am Jason


      99% RETENTION RATE!!!


      • June 25, 2014 @ 10:26 am Mark L.

        I have found one huge problem with your service Jason. It is very limited as far as customization is concerned. I switched from Demandforce, not because they were terrible, I actually rather liked their service and the plethora of options they offered. The only thing they didn’t do is patient reactivation and follow up. So in other words they will send one text and one email to the patient that has not been seen in a year but that’s it. Lighthouse continues to contact the patient for a while after they are due reminding them to come in.

        At this point that is probably the only thing i like about LH360. Any small change that you need to make as far as call, message, email scheduling, you have to have the lighthouse 360 reps do it on the phone. LH360 system is not editable by the user and they bombard you with e-mail. I often come in and have upwards of 15 email messages in my inbox. This is the same information that you can get from your dentrix daily huddle report.

        I will be sticking around for the next couple of months, but a miracle needs to happen for me to stay with lighhouse for long term. Lack of personal customization options, lack of the functionality to respond to patients through texts, and the limitations of the provided portal have caused me to look elsewhere. I may be going back to demandforce.


  61. December 6, 2012 @ 7:45 am Sherry Hart

    My husband and I used Demandforce for about two years. It was ok at first but didn’t meet our needs. We ended up changing to LightHouse that specializes only with dentists. Demandforce was rude when I decided to cancel. I had to keep my contract for 6 months and then they tried to keep charging. In fact, when I called about them still charging me for service, they hung up on me. Their customer service is lousy. They are too diversified. If you need a good pr software for a dental practice, go with LightHouse.


  62. December 5, 2012 @ 10:43 am Brian

    Checkout Bazaarify ( It’s an innovative solution to amplify business reputation. Includes aggregation of reviews from top sites, plus reviews from your direct clients via email (similar to Demand Force). You have the control to choose your best reviews which are then published on many sites. Also have features like customer referrals, appointments etc.


  63. November 20, 2012 @ 3:27 pm David C

    I’ve been researching and Patterson offers a new service called RevenueWell. My understanding is that these guys do what DemandForce does but better and cheaper. I’ve compared the features and prices and have heard amazing things. They are certainly something to check out.


  64. October 31, 2012 @ 9:11 am David Cristello

    Hello everyone –
    I’ve been conducting a national wide research report for Dentist’s and Office Managers. The report looks to pinpoint the biggest day to day pain and frustrations of a Dental Practice. It looks like scheduling is a big component and I would love to hear more about your experience will all of these software companies.

    If anyone is interested in participating, or the results of the research, please email me at davidcristello (AT) gmail (DOT) com with the Subject : Dental Report

    Note: I do not represent a company and have nothing to sell.


  65. October 4, 2012 @ 10:36 am Dr Reyez

    I am a new doctor and i was sold demand force to help gain new patients. I saw very few. I’ve read bad things about 1800DDS so I never invested. I was however referred to a company here in Miami called ZocDocs. I have been seeing a steady stream of patients for the last few months. Its well worth the investment and to any DDS looking for new patients, you may want to see their website and mobile application. I cancelled my demandforce.


    • October 8, 2012 @ 5:48 pm Dr. Brad

      Dr. Reyez how did you go about cancelling with Demandforce? I have been given the run around and have been with them well over a year and a half. If you could please provide me with some of your experience with them. I am not happy. Thanks


      • December 29, 2012 @ 8:24 pm Dr. Homer Sedighi

        Dr. Brad

        I am a pediatric dentist. I will happy to share with you about how I terminated DF and more. Feel free to contact me at 636-777-7777 (office).
        After my experience with DF I interviewed 4 other companies and I chose Lighthouse 360. We have been with Lighthouse 360 in the past 7 months and we are very happy with their program, service and people.

        You can read more about DF on too. You will see what their current and past employees are saying about DF.

        Take care,


        • January 10, 2013 @ 3:59 pm David

          Dr. Sedighi,

          You are very quick to bash the character of Demandforce and its executives. In that case, you should be up front when sharing your story about the Midwinter Show in Chicago last year. I was present at that show, and witnessed you being escorted out of the convention simply because you were harassing Demandforce employees.


          • January 16, 2013 @ 4:23 pm Dr. Homer Sedighi


            1) As an employee/associate of the DF I do not expect anything more from you. See how some of your current and past employees have reviewed DF on http://WWW.GLASSDOOR.COM. You are entitled to your opinion But Not to your Facts.

            2) Is that how DF wants to treat it’s clients (I was a client at that time) by calling the security. That is called Bad business. That exposes your very poor customer service. Thank you for confirming your poor customer service and how DF created a hostile environment in Chicago to the other readers on this site.

            3) Instead of attacking me please answer the concerns that I have outlined above. Please explain why you/DF presents the dentists with only 3 page contract and hides the other 9 pages on DF’s website. What are they hiding????

            David, please stop the personal attacks and address the issues only. I know you are better than that and your behavior makes you to be very small.
            Thank you,

    • December 26, 2013 @ 10:59 am Jason


      99% RETENTION RATE!!!


  66. October 3, 2012 @ 9:57 am Josh

    All Doctors should get on ZOCDOC, visit


    • May 1, 2014 @ 10:10 am Netsanet Temsegen

      DO NOT USE ZOC DOC!!!! Their service is horrible! The fee for the horrible service is $3000. Counting down the days for my contract to end! See my entry about Zoc Doc above in an earlier post.


      • June 11, 2014 @ 10:58 am Mark L.

        I disagree with you greatly, I have been an early adopter of Zocdoc and their service is not even remotely terrible. That being said I believe that their new fee structure is ridiculous and exorbitant. They have a goo website, and good software and outstanding customer service, it is just too expensive for what they offer. The previous 99$ was a perfect sweet spot.
        Whether it’s worth it for you or not to participate with them is dependant on the area that you are in, and i think dense urban areas will be better suited for use of this service.


      • July 11, 2014 @ 6:44 am Cool Dandy

        Early adoption is good for leads and new patients. Also, 3000/year is nothing if you can get at least one patient per month (break-even). I am, however, noticing Zocdoc actually using the data on the practice management software for other services, other than the online schedule, such as text message appointment reminders and calls. Whether they expand on these services should be duly noted as privacy issues seem to be the headlines nowadays. Another concern I have is their service. After signing a 3 year contract with them to “lock in” the rate, you would think you have some edge over them in terms of customer loyalty. Staff at ZocDoc can range from being nice to snotty, the last guy basically telling me to do the front desk work so he would not have to pick up the phone. But, hey, people are people.


      • December 6, 2014 @ 6:20 am John

        I know the ZocDoc platform very well.
        First, they do integrate with most Dental & Medical softwares. This works if you never turn off your servers. Otherwise the sync breaks.
        Second, the practice has total control of what type of patients they want to see. Customize the insurance list and visit reasons to only let patients with those parameters find you. i.e. delete major treatments and only keep general service.
        Third, you renewed. It must have been worth it.
        Fourth, the button on your webpage is optional. Take it down
        Fifth, The pricing is correct, $3,000. In most practices that’s only about 15 new patients; for 1 visit only and don’t refer a friend or family member.
        Seems like a worthwhile investment.


  67. September 10, 2012 @ 4:41 am David Patterson

    Take a look at WEO Dental. WEO will have appointment reminders etc. in 2013. WEO has a full suite of dental marketing services (approx. 30) with no contract and over 400 satisfied clients. ( WEO is also endorsed by some very large dental societies.


  68. August 9, 2012 @ 10:29 am Conrad Bui

    Thanks for your comments. I am a chiropractor and was thinking of hiring demand force… You dentists are great! Keep up the good work.


    • September 6, 2012 @ 6:00 pm Ned

      Hi Conrad,
      If you are a Chiropractor, try Hour:Mine (

      We don’t do reviews (yet), but do facebook recommendations with online scheduling and automated reminder/confirmations (at 1/10 the price of DemandForce).

      We’ll start offering services for Dentists as well by Q4 2012.


  69. July 27, 2012 @ 2:00 pm Jared

    For anyone who is interested, I believe Keith’s product is


  70. June 23, 2012 @ 1:57 pm Ram

    Did anyone contact Keith Powers above, who wrote he has the same services as demandforce?


  71. May 7, 2012 @ 1:29 pm Samuel Perry

    Our front desk signed us up for a trial of Demand Force. I was not aware of it until $299 was taken from my credit card. Yes, during the “trial” you are billed $299 per month. If you do not bail by 60 days you enter an iron-clad 12-month contract at the same rate. (Due to taxes, that rate will soon be increasing). I was able to cancel before the 2 months passed but shortly after I cancelled, I began noticing negative reviews on a number of sites – such as Yellow Pages. I was chatting with a rep from Demand Force and noting my dismay at the recent spread of those negative reviews. She then boldly stated that Demand Force was responsible for that. She said we share all of our reviews and post them to a number of sites, positive or negative. I then asked, “So you are responsible for those reviews on other sites where the reviewer did not even submit a review?” She said yes. She also said that there was no way to get them removed even thought they were more like character assassinations than reviews. Wow, $299 for Demand Force to spread the reviews of a disgruntled former employee across the internet. Unbelievable.


  72. February 24, 2012 @ 8:05 pm Dr. Homer Sedighi

    I am a pediatric dentist in St. Louis and I signed up with Demandforce in May of 2011 during the AAPD meeting. Two months into the project we noticed what the Demandforce sale person had told us at the meeting is different than what the Demandforce program can actually perform. We finally got hold of Demandforce president, Rick Berry, and shared our frustration about his program and his staff. He made a lot of promises to me to correct the problem. At every turn we were given the following excuses: 1) nobody else has made any complaint about this feature, 2) this is just a glitch, 3) this has never happened before, 4) our office is the only one who has this problem, etc. etc. etc.. I gave Rick Berry and his company another chance and they failed over and over. Their customer service is very poor. They have different levels of customer service providers. We were getting different answers from different customer service providers to the same problem/question. We finally found out that the Level 1 providers have been with the company for no more than 6 months and they are WITHOUT any dental back ground. As the result they do not understand the operation of a dental office. They were either in the real estate or mortgage business before working for Demandforce. Once they were pushed hard and only then they agreed to push our questions and concerns to the level 2 customer providers. During my multiple phone conversations with Rick Berry, I kept asking him to make sure that his people do not tell us one thing when they can not deliver their promises. During this period of time I contacted 5 other dental offices in St. Louis who have been with the Demandforce for at least one year. None of them had anything good to say about Demandforce. I shared this information with Rick Berry, President of Demandforce, and he got very upset with me that I should not contact other dental offices and I should not talk to my colleagues. We could not believe what we were hearing. I know for fact that one of these dental offices has changed from Demandforce to a different company (Lighthouse 360) in December of 2011.
    I just got back from Chicago Midwinter Dental meeting. I went to the Demandforce desk to listen to their sales people pitch to the other dentists. Once again, I was hearing things that I knew it was incorrect. With the exception of one of the sales rep. the other 6 sales rep. were with the company for less than 1 year. One of them was with the company for only 4 months and none of them had any dental background. Based on my past experiences, I was able to see through their sales pitch. The other dentists were not asking the right questions because these dentists were new to this kind of program. Once again, what the sales person was saying was different than what they can deliver. This was very disturbing to me to see that this company is taking advantage of my colleagues. So, I started to talk to my colleagues away from the Demandforce table about my office experience with the Demandforce. A sales person noticed this and next I know the company’s V.P. was following me to prevent me from talking with my colleagues. This V.P. called the security asking them to remove me from the exhibit floor so I can not talk to my other colleagues about Demandforce. My conversation with the other dentists was far away from the Demandforce table and security did not do anything about this matter. The V.P.’s complaint to the security was that I should not talk to the other dentists about my experience because they are going to lose potential clients. I found this V.P’s behavior unacceptable. FYI- During this meeting I met two dentists who were very unhappy about Demandforce company. So, I was not the only unhappy dentist with Demandforce as what Rick Berry or the V.P claims.



    • December 26, 2013 @ 10:58 am Jason


      No CONTRACTS!!!!!!

      99% Retention Rate


  73. January 25, 2012 @ 9:53 am Sherry

    Our dental office used Demand Force for over two years. After July reviews stopped being posted due to Google’s new terms. Demand Force seems to have no answer for solving this issue. As well, it is almost impossible to get out of a contract. They automatically renew without you knowing it. Then when you try to cancel them you are stuck till the contract date. This was never in their service agreement…only in fine print of terms and conditions buried on their website!


  74. January 16, 2012 @ 5:39 pm Megumi

    I am curious what issues with HIPPA might be created by handing over patient data to a marketing firm. Do they offer a business associate agreement (as required per HIPPA)? All I found on their website was this “You acknowledge that your use of the Service may involve the transmission of private information, including potentially personal health information, via unsecure means such as email.” which is not exactly reassuring.


    • January 31, 2012 @ 4:22 pm Jared

      I don’t recall any HIPAA policies, but I would assume they do have that built in. Perhaps another DemandForce subscriber can answer that question for you.


  75. December 20, 2011 @ 1:15 pm John

    We were offered a free 60 day trial and were sold on it as a scheduling and confirmation service. We tried to get out of it for 2 weeks after starting it. DemandForce takes your client’s information and gives it to Google so they can use it to boost their review system, trying to take over Yelp. What they’re doing is by passing the Yelp algorithm and completing the circle of obtaining client’s email, address, and phone number. By obtaining it they know they are dealing with a real client review. The only downfall, is once they collect the clients information, it’s Google’s to use anyway they want. We were not told this, as we want to keep our guests information private. They are also able to find out what service your client is receiving. When we tried to get rid of it, it was like a fly to fly paper. Not only that, they charged us the $299 for the first free trial month. While we were using it they were sending clients confirmation e-mails that didn’t even have appointments. I would say there are numerous other services that will do what they do for 10 times less. Please read their fine print.


    • December 20, 2011 @ 4:12 pm Jared

      John and George,
      I’m sorry to hear about your experiences. Thank you for posting your comments for others to see. Unfortunately, it appears to be a common issue with Demand Force. Hopefully your comments will help other dentists before they make their purchasing decisions.


  76. November 22, 2011 @ 1:15 pm Ana

    I’m a current DemandForce customer and I feel that Demandforce did not delivered all the things they said they would. Being a new business I was really depending on being seen on Google with the reviews I was generating on Demand Force. 6 months and 9 reviews later, my demand force reviews are nowhere to be found on google. As for generating new revenue, it has not done that 4 me either. NOT ONE PT CAME IN BASED ON THE SERVICE THAT WAS PROVIDED BY DEMAND FORCE. They don’t even send confirmations to new patients. The patient has to be an active, treating patient to get an e-mail or text message confirmation. I see demand force as a fancy e-mail text messaging appointment confirmation service for current active patient only. At $299 a month that’s not worth it to me. Lastly, I’m trying to cancel the service and they keep passing me form one person to another and don’t want to cancel my service but want me to continue to pay for it. That’s really BAD business for me. If you’re looking for someone to help grow your company this is NOT the service 4 you. If you have a lot of patients and want to offer them a fancy e-mail and text message service then Demand Force is great. That’s all it will do for you.


  77. November 10, 2011 @ 2:58 pm April Lee

    I agree, demand force is great for reviews and boosting google status. However, the reason i found your article is because i was looking for an alternative to demandforce. The website isn’t exactly user friendly. The features, such as appointment scheduling and confirming, would be amazing if anyone could figure out how to use them. Our office gets an email that states a patient has requested an appointment, but we cannot figure out how to respond to any of them. We search for a time (that we don’t really have to spare) and call damandforce for help. But in the end, we always end up just calling the patient or shooting them a personal email. This pretty much defeats the purpose of the online convenience. Do you know of any other programs like demand force that i could look into?


    • November 10, 2011 @ 3:38 pm Jared

      Hi April, we use My Appointment Scheduler in our dental practice for confirming appointments and online booking. It can also do recall. It works with a couple of practice management systems, but not a lot of them. For us it has been very reliable with great support and at a low cost. I’ll try to write up a review in the coming days.

      If anyone else has other suggestions, I would encourage a dialog.


      • October 9, 2012 @ 10:27 am JGM22

        If driving new patient appointments is what you are looking for I would suggest giving ZocDoc a look. ZocDoc is a service that allows patients to book doctor/dentists appointments online and patients typically find the service without knowing they are looking for ZocDoc. Ex: most patients find a new Dr. by doing an online Google search. Ex: of a typical search, Dentist (type of Dr.), Zip code and insurance. ZocDoc dominates the returns so patients are likely to click on the link that takes them there. Once they are there the search results gives them a list of Drs. based on location with their availability.
        Seems to be one of the more effective ones out there.


        • May 1, 2014 @ 10:03 am Netsanet Temsegen

          Stay away from Zoc Doc! I am stuck in my second year with them. Their customer support is TERRIBLE! They do not sync with the server regularly so patients will schedule at times that are not really available. I have had patients reserve time for major treatment without an exam (even though I specifically stated to Zoc Doc that an exam is necessary before treatment on a new patient in my office). When the patients are called back they are mad that they can’t just come in for the service they self diagnosed. When this was brought up to CS and Zoc Doc, the arrogant rep insulted my Financial Coordinator to tears so I called him back and asked to speak to a supervisor and he told me that HE WAS THE SUPERVISOR! So I asked for the person managing him and he said, “There is no one over me and even if there was they are just going to tell you the same thing I told you!” I immediately regretted renewing my contract with them. They will try to tell you that they are generating “x” number of patients for your practice but you have to keep in mind that they put their button on your webpage so if a person went to your webpage and clicked that link it would funnel them through Zoc Doc. I had patients that Zoc Doc claimed they generated for my practice tell me that they were referred to me by a friend or co-worker. The $3000/year is not worth it with Zoc Doc!


    • December 18, 2012 @ 10:13 pm daniel bird

      Thanks for the good comment.


  78. October 3, 2011 @ 9:49 am Rick Hendershot

    Demandforce looks slick, but if I can’t find a posted price I am not likely to look further. I looked high and low on the site, Facebook page, etc., and there was no hint of pricing terms, or much else, really. I know they want to get you to call or email them, but it just makes it seem like they’re hiding something.


    • October 10, 2011 @ 1:52 pm Jared

      Thanks for the comment Rick. Last I checked, DemandForce had multiple service offerings, so printing a price may not be as it easy as it seems (for instance, we don’t publish the price of hiring us as a consultant for dental website development and marketing because much of what we do is custom and catered to the needs of the client).

      Not trying to defend the tactic — I completely understand where you are coming from (and to my recollection, their services weren’t cheap, so you better take full advantage of everything they have to offer if you sign up).


      • March 7, 2014 @ 11:25 am Jon

        We we promised a 60 day free trial when first talked with DF then with in a few weeks it became a 30 day trial after!!! we signed up with them. Then tried to cancel our trial but they were closed that day, I emailed them and canceled online. Some how thats not the way you do it. after speaking with almost everyone that works there to cancel our trial with DF. We some how(they messed up) they sent out postcards to over 300 patients of ours and did a email finder. None of this is what I signed up for or asked them to do that because we do our own post cards. Topping off this huge problem they caused, some of the times they sent on the post cards and emails were the WRONG DATES AND TIME!!! after hours of calling and being transferred to a “manager” they still did not credit us back the amount we should be. sending me cheap ear buds is not an apology for being over charged almost 1,000 dollars!


        • March 12, 2014 @ 8:52 am Antonio Bojorquez

          I work for one of their competitors, there is always glitches in software so I understand minor problems they happen across the industry. Our company Sikka Software, has a competing app, Patient Home Page, designed as a patient communication tool primarily and you have full control it is not a third party wending anything to your patients. This “glitch”, “bug” is very serious, the cost is not small, especially if you end up losing even one patient.
          WE offer clear pricing $149.00 per month, $149 one time install. NO contracts, so shop around, there are several reputable companies out there….I am sorry you went through this experience, accept my apologies on behalf of software workers who are striving to get better and better!


        • April 5, 2014 @ 12:53 pm Homer Sedighi, D.M.D.

          Hi Jon

          If you are a dentist and work with Henry Schein Dental Supply house, you might to talk to them about DF. Talk to people in New York (Henry Schein HQ). They will listen to you. Talk to your credit card company for cancelation since you are not getting the service that you were promised. Most importantly, you can visit DF’s booth in any of the dental shows that you attend and talk to your other colleagues. I dropped DF in 2012. I took the above steps and their president, Rick Berry, wanted to cancel my contract because he thought I was a pain. I have been with Lighthouse 360 in the past almost 2 years and we are very happy with them. I am sorry to hear about your problem and I hope you find something better soon. Good luck,


        • April 25, 2014 @ 11:25 am Sean

          Hi Jon if you are wanting the best in patient communication software look no further please give me a call at 512-872-7404, I am a LH rep and would love a chance to speak with you!


          • April 30, 2014 @ 4:54 pm Arlene

            Do you do lunch and learn’s?

        • May 1, 2014 @ 8:37 am Netsanet Temsegen

          Your situation is not uncommon. They offered me a 60 day trial to continue services with them after I cancelled my first year contract. I terminated the trial about 20 days in and was told that it was taken care of. Long story short,they charged me over $2000 for services I terminated. It took me over a year to get it resolved just to have someone else bill me 6 months later saying they are not honoring the corrections made to my account. PLEASE STAY AWAY FROM DEMANDFORCE! THEIR SALES TEAM WILL PROMISE YOU THE MOON AND ONCE YOU TRY TO TERMINATE THEY WILL AVOID YOU AT EVERY COST! Retaining an attorney now to sue them!


          • July 3, 2014 @ 4:28 am Dr Wright

            OMG! It is impossible to cancel! Please don’t sign up for DemandForce! It was a huge mistake. If you don’t have someone in your office who has 40 hours a week to just try to get in contact with these evil people, then you can forget about getting anything out of it. I was tricked into signing up and I have been trying for months just to get in contact with someone. THEY HAVE THE WORST CUSTOMER SERVICE I HAVE EVER SEEN IN MY LIFETIME! They promise you the world and then once they get you, it’s like you don’t exist. I just wish I could find some more websites to let small business owners like myself know that this is a company they need to avoid like the plague.

        • August 5, 2014 @ 11:42 am Mayra

          I wish I would have read this before I contracted with them!

          Unfortunately, I am STUCK with this company and their poor customer service. We received a call from DemandForce around March, we contracted with them in April. We were told over the phone a price that enticed us for the product they were promising. As a Dr. I delegated my assistant to sign the contract after I had a few conversations with a Sales rep named ‘Darryll’.
          Upon looking at my account statement I saw that the charge, that was supposed to be monthly charge for a certain amount, was $200 dollars over the amount spoken about with ‘Darryl’. I assumed the charge was for an initiation fee and conversion to our system. The second month, the same charge came up on my account and I contacted DF to inquire about it. When I called it was EXTREMELY hard to get someone on the line. Sometimes holding 58 minutes to get someone to answer me (their response to the wait was ‘try to get an answer to your question online trough our website, that way you wont have to hold’). I had to leave a couple of messages and NEVER got a call back. When I finally got a hold of someone they promised me someone from accounting would call me back. When they did it was 2 weeks later after I had followed up many times. When a rep called me about the cost, he informed that it must have been a miss communication and he would try to speak to someone regarding it. After 3 weeks had passed, the amount of time DF provides the customer to cancel was expired, so I could not cancel anymore and in between the monthly charges, DF had randomly charged my account $100+ a couple of times. When I inquired about this extra charge the representative said that they had added a feature to my DF software and that they needed to charge for their services. When I asked why I hadn’t been informed about it they said that they usually don’t say anything, but we should be happy to get the service because we are only benefiting from it.

          Today, we spoke to ‘Bobby’, after trying to reach him for almost a couple of weeks with no answer, he summed it up for us. Even though, the DF rep misrepresented the price of the software over the phone, and because their contract said another cost, it is their word against ours and we could not cancel until the day of renewal which is April of 2015.

          He said that he had spoken to the highest executives in his company and nothing could be done. Obviously we were unhappy with continuing to pay for a software that has not been doing much for us and that we DO NOT WANT. So we asked him if he could do the right thing and honor their sales pitch and he went on to say that he did all he could and that he had spent ‘a whole HOUR’ dealing with our account.

          Obviously, this company has no morals, no ethics and as soon as they get a hold of an account, they will do anything in their power to take advantage of every penny they can get their hands on by giving you barely any support and keeping you stuck with their bad product.

          If you are reading this, PLEASE, do not contract with them!!! Save your self thousands of dollars and go with a company that will care about you and your business.


          • August 11, 2014 @ 7:16 pm Homer Sedighi, D.M.D.

            Hi Mayra-
            I left DF for LH360 two years ago for the same reasons that you have outlined. Just REMEMBER you must terminate your contact no later than the 11th month into your current contract OTHERWISE YOU WILL BE STUCK WITH THEM FOR ANOTHER 12 MONTHS. If you signed with them in April then I suggest for you to send your termination via e-mail and Register mail no later than Feb. 28th. Just give yourself plenty of time to cancel, otherwise they will tell you that they did not get your cancelation notice. They will try to drag your cancelation notice as long as they can so they will keep you on their contract for another 12 months. My other suggestion is to contact LH360 and see if they can help you to convert to them at no extra cost. At the mean time try to cancel your contract with DF.
            The other suggestion is for you to expose DF to your colleagues when you attend any dental convention by going to their booth.
            One clarification, I am not an agent of LH360.
            Good luck,

    • November 10, 2011 @ 3:33 pm Mike Jacobsen

      Hi Dr. Hendershot, I work at Demandforce in sales for South Texas Dentistry. We have a baseline price and adjustments are made based on the number of doctors and associated working at the location. Since our pricing is all inclusive this method works best. I am not sure what state you practice in but invite you to contact us and spend a few minutes with your territory rep. Pricing starts at $299 per month. We have nothing to hide but posting an online price can cause some confusion. I have yet to find a dentist posting fees on their website for crowns, scaling and fillings for the same reason. You can call me direct if you would like me to connect me with your sales rep. Regards.

      Mike Jacobsen 415-296-6890


      • November 10, 2011 @ 3:39 pm Jared

        Thanks for contributing that information Mike. Much appreciated!


    • May 24, 2012 @ 2:47 am Richard

      It is really not what a nowdays SaaS pricing should look like.

      If you are looking for a clear pricing (really at a fraction of DemandForce’s price tag), we have a nice tool for collecting and publishing recommendations.

      Check out, hope it helps.


    • October 10, 2012 @ 1:21 pm Jennifer

      Don’t use it. Terrible customer service! We weren’t given the full terms and conditions in the beginning…told to sign and then look them up online (shame on us). We were told that we could cancel if we weren’t satisfied in the first two months. We called after the first month and they told us they would call us back. Never heard from them. We called several more times and they tell us the same thing and never call back. The rep who sold it to us quit. They continue to charge our card. AMEX has attempted to contact them when we dispute the charges EVERY MONTH and AMEX is getting frustrated because Demandforce doesn’t respond, so AMEX just keeps crediting our card for the fees. I never write bad reviews, but had to reply to this because I am SO unhappy. Demandforce is HORRIBLE, HORRIBLE, HORRIBLE!


      • December 30, 2012 @ 1:33 pm Dr. Homer Sedighi


        I am afraid that your experience is not unique about DF. Let me share something about their contract with you too. When I signed up with DF in NY dental meeting I was given only 2 pages as part of my contract. After few months I ran into the same problem as many others have in regard to their product, support team and staff. I found other practices in my area that they had the same problems as I did. We tried to work it out with DF and we went all the way to DF’s president Rick Barry. He was no help to us either. So, we hired an attorney to represent us and our attorney provided us with the following bad news:

        1. There are an additional 10 contract pages on DF’s website that we are responsible for. Even though none of us (4 practices and 5 dentists) knew about this pages and we were not told anything about these pages at the time of our signing with DF.

        2. As part of those 10 pages we had the following restriction on us:

        A) Nobody (dentists/practices) can be part of a class action law sue against DF. So each practice/doctor has to sue DF individually. NOT GOOD FOR THE DENTISTS.

        B) We have to file our claims in California’s court system and not in Missouri. This was part of those 10 pages that we did not know about. NOT GOOD FOR THE DENTISTS.

        C) There was a cap on how much we can win against DF. The range was $300-$3,600 depending on when we file our claims with the california court and how many months have been left on our contracts. For example, I had three months left on my contract so the best I do is to win $900 but thenI have to pay for attorney fees in California. NOT GOOD FOR THE DENTISTS.

        I recommend to everybody to read their DF contract , ALL 12 PAGES. Your patients’ information and your license is on the line here. For example if your patients’ information is hacked through DF, guess who is the holding the bag. NOT GOOD FOR THE DENTISTS.

        Take care


      • February 12, 2013 @ 7:30 pm Macie Alcott

        Thanks for posting this. I am being courted by DemandForce now. They’re quoting me $299 for set up and $299 a month there after. I don’t want to commit to 1 year if the program doesn’t work for my business. They are promising I can get out after 2 months if it doesn’t and I was really buying it until I read your review. Thanks for saving me the headache!


        • April 2, 2013 @ 9:42 am Jared

          Hey Macie. I left another comment on here for Jennifer (above), but if you didn’t see it, I’m happy to introduce myself to you. I run a Social Media Marketing and Online Reputation Management company. We beat DF in every area. If the Patient Feedback and increased Google Reviews is all you really want, we have that same service using an in-office iPad for only $149 a month. We have a lot of additional services too. Feel free to visit our website: Hope to hear from you!


        • May 11, 2013 @ 3:51 pm Jamie D

          I just signed up for demand force but will probably cancel in the 60 days before we are locked in forever. The service looks great and the price is ok for the service provided but I HATE the lock you in and don’t let you go business model. If the service is good and provides value people will stay. If a customer is not getting the value, why would a company want to force you to pay even though you aren’t satisfied. It seems like there are a couple of alternatives for dentists but we are in a different industry.
          I would love to find an alternate company to work with. I’d keep DF in a heartbeat IF they didn’t use this out of date and heavy handed retention tactic. It seems like some of the email marketing programs could be used to do the same function but it would take some figuring out to make it work.
          Seems like a great opportunity for competition.


        • March 12, 2014 @ 1:40 pm R


          we got the run around when the program failed and are stuck in a year contract for services we never received because of lack of customer service


      • May 31, 2013 @ 7:23 am BARRY RUBENSTEIN



        • April 25, 2014 @ 11:21 am Sean

          Hi Barry if you are still curious about how to get out of your contract please give me a call at 512-872-7404, I am a LH rep and would love a chance to speak with you!


        • August 21, 2014 @ 2:41 pm Kas Londergan

          Could you please let us know what happen with demand force.
          They have sent us to collections for refusing to pay.


      • October 16, 2013 @ 2:20 pm Jeanne M Schmit

        I have the same experience. I’m sitting now with a program that does not work. It won’t stratify my clients for campaigns. I’ve been working to contact them for 2 weeks and can’t get any help.And the guy I started with now works in another part of the company and cannot help me. I’ve asked to cancel but cannot get through to talk to anyone. I would never recommend this service. It’s a great idea…. but they can’t make it work and they won’t be there to help.


        • October 29, 2013 @ 9:23 am Homer Sedighi

          Hi Jeanne-

          That was one of the reasons that I changed from Demandforce to Lighthouse 360. We have been with Lighthouse 360 since June of 2012 and conversion, support and everything has been great for my dental practice. Most Importantly Lighthouse 360 does not lock you in an annual contract. I can cancel my contact with them at any time. We are very HAPPY with Lighthouse 360. Good luck and take care,


          • January 13, 2014 @ 11:08 am julie m

            Are you still with lighthouse 360 and do you recommend them?



          • January 28, 2014 @ 11:58 am Homer Sedighi

            Hi Julie-

            Yes, I am still with Lighthouse. I am very happy with the service that they provide for my practice and my patients. Thank you for asking. Have a great new year.

        • April 25, 2014 @ 9:31 am Sean

          Hi Jeanne if you ar still curious about how to get out of your potential contract please give me a call at 512-872-7404, I am a LH rep and would love a chance to speak with you!


      • April 25, 2014 @ 11:18 am Sean

        Hi Jennifer if you are still curious about how to get out of your potential contract please give me a call at 512-872-7404, I am a LH rep and would love a chance to speak with you!


      • July 30, 2014 @ 10:10 am nancy ferreo

        regarding the negative Demandforce reviews, I am discovering that any company that is owned and operated by Henry Schein will have the Worst Customer Service. In our dental office we avoid anything Henry Schein and calling Demandforce is a long process. Horrible. Can’t wait to cancel.


    • November 12, 2012 @ 3:50 pm Cindy

      They are very aggressive in signing you up and condescending if you are concerned about the $400 monthly price tag. They then have a contract that auto renews each year and when I asked if I would get notified they said well that wouldn’t be a good business practice but if you do not give 30 days notice prior to your year you’re auto locked in again only been 45 days for me and I wish I never let her bully me into this service, it’s annoyed a lot of clients and doesn’t really link to our software so confirmations take just as much time to manually dink df with software 🙁


      • December 29, 2012 @ 7:52 pm Dr. Homer Sedighi


        I feel your pain. Feel free to call me and I will let you know how I was able to get out of my contract and more. Office 636-777-7777.

        Take care


        • February 7, 2013 @ 5:36 pm wynne

          Hello Dr Sedighi!

          i am currently trying to get out of my contract. I was under the impression that after the first year term that as a long as i gave 30 days notice i was able to cancel the contract. how did you get out of it. Still waiting for DF to return my call.

          Thank you in advance!



          • March 12, 2014 @ 1:41 pm R

            They will never return your call. That’s what they do and how you get stuck

          • April 25, 2014 @ 9:32 am Sean

            Hi Wynne if you are still curious about how to get out of your potential contract please give me a call at 512-872-7404, I am a LH rep and would love a chance to speak with you!

        • March 27, 2014 @ 8:24 am sasha

          Hey Dr. I have a fitness boot camp and can not get out of their contract, can you help me.


        • June 9, 2014 @ 4:53 pm Teresa Goodkind

          Hi Dr. Sedighi
          Please help. How were you able to get out of your DF contract. It has been since September that I canceled and they keep calling and want the 400 dollars a month. I cancelled shortly after I signed up. Within a month.
          Thank you


          • July 17, 2014 @ 1:45 pm Ryan

            Wow, I heard demandforce was bad but reading about their contract locks and high pricing is more than I expected.

      • January 10, 2013 @ 3:47 pm David


        You acknowledge the auto renewal portion of the contract the moment you sign your agreement. In terms of linking to your software. The product would not have been sold to you unless it could sync with your Practice Management System. Perhaps you should contact Demandforce to re-sync with your server computer.


    • September 7, 2013 @ 5:28 pm Tiffanny Pollio

      My name is Tiffanny and I am the Northeast Regional Mananger for Smilereminder. Over 20% of our clients annually are DF switchovers. Below is a rundown of the major differences between us and Demandforce that might be to your advantage to take a look at. You might be surprised that less than half of your practice is opted into receiving communications if you are using DF. We offer a 60 day trial with no obligation and you would not begin payment if you liked our service until your DF contract has ended. Inbox me to see how we increase your opt-in rate, eliminate the need to call patients that do not want email or text messages, increase confirmation and recare accuracy and stop any patient complaints around multiple confirmation messages.Doctors nationwide use Solutionreach to send appointment reminders, re-care and reactivation messages, via text, email or natural voice. However, that is just one of our many services designed to grow your practice. We help manage your online reputation (suppress negative reviews if needed) and support your SEO efforts; often out-performing SEO companies. We assist with the design and sending of custom email marketing campaigns, newsletters, patient surveys, video testimonials, and much more; all included and unlimited for one affordable monthly fee.


      • October 28, 2013 @ 9:47 pm Daniel Jokmels

        Can you please reach out to me tomorrow to talk about this in detail.
        My number 9498705461. Please leave a message if I do not pick but I will return once Im available



        • October 28, 2013 @ 9:49 pm Daniel Jokmels

          Hi Tiffany – It looks like SM is forcing Doctors to lock in for 24 months contract. This is not fare compared to DF.
          Please comment.


          • October 29, 2013 @ 10:14 am Homer Sedighi

            Hi Daniel-

            I am a dentist that does not use SM or Demandforce (DF) (not since June 2012). You statement about forcing Doctors t lock in for 24 months is not correct. In a dental meeting in my area(Greater St. Louis dental meeting)the SM Rep. told me that the contract is only for 12 months and the Doctor will choose to have an automatic renewal or not from the start. Unlike DF that you are locked into a 12 months contract AND automatic renewal together.

            FYI- That problem does not exist with Lighthouse 360. I have been using Lighthouse 360 in my dental practice since June 2012. I used to have DF and because of their poor support team I got rid of them. We have been very happy with Lighthouse 360.

            Daniel, please identify yourself as if you are an agent of a different company or not. That way we (dentists) would know where your point of view is coming from. As you noticed, I identify myself as a dentist at the very beginning of my statement. I can give you examples on the Dental Town web site that there are people who are agents of Demandforce and leave positive comments about DF without identifying themselves as an agent of DF. Thank you for paying attention to this very important point. I am not agent of any these companies, but after my negative dealing with DF, I have been investigating all of them. In the last dental meeting in Orlando, one of my colleagues ask the DF Rep. for a copy of the contact she refused to give him a copy unless if he agrees to 60 days free trial first. Take care,

    • September 16, 2013 @ 10:41 pm Jade

      Demand force is worthless high pressure sales. Suckers you into a one year contract then when you try to cancel they say didn’t you read the small print


      • October 29, 2013 @ 10:19 am Homer Sedighi

        Hi Jade-

        You can look at a web site and see what their current or past DF employees write about DF. One of the reviews Echo what you wrote in your comment. Another one wrote that some of the positive reviews by DF employees is because they were forced to write those positive reviews so the company (DF) can look good. I came across of that website after I had my problems with DF as one of their clients. I am sorry that you had the same experience. Good luck,


      • February 12, 2014 @ 11:21 pm Laura

        In case doctors are still looking to these comments for more information, I wanted to mention that Demandforce can no longer place their reviews on Google; no 3rd party service is allowed to to do this anymore as per Google’s decision about 18 months ago.

        I also want to mention another NO Contract, month-to-month option: RevenueWell(

        The service offers all the components of DF, SR, LH360, writes confirmations back into PMS schedules, follows-up on treatment plans, offers a patient portal (can take payment online), and integrates with your website, facebook and other social media.

        In full disclosure, I am a RevenueWell territory manager in CA . Please feel free to contact me at with any questions or for more information. Also look out for us on the cover of the Jan 2014 Dental Products Report.


    • March 7, 2014 @ 11:25 am Jon

      We we promised a 60 day free trial when first talked with DF then with in a few weeks it became a 30 day trial after!!! we signed up with them. Then tried to cancel our trial but they were closed that day, I emailed them and canceled online. Some how thats not the way you do it. after speaking with almost everyone that works there to cancel our trial with DF. We some how(they messed up) they sent out postcards to over 300 patients of ours and did a email finder. None of this is what I signed up for or asked them to do that because we do our own post cards. Topping off this huge problem they caused, some of the times they sent on the post cards and emails were the WRONG DATES AND TIME!!! after hours of calling and being transferred to a “manager” they still did not credit us back the amount we should be. sending me cheap ear buds is not an apology for being over charged almost 1,000 dollars!


    • March 17, 2014 @ 4:37 pm Scott

      They are nearly unreachable by phone. Auto renew contract after three years of loyal service, give me a break. Stay Away From DemandForce. Since Intuit has bought, DemandForce has gone down hill and you can’t cancel.


    • August 12, 2014 @ 12:35 pm MC

      I would suggest using an alternative from a Dentistry centered company with good customer service and flexible pricing. Futuredontics is a good company. Their online patient review building feature is much more effective and the price is lower and all inclusive.


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