We signed up for DemandForce specifically for their patient review feature. We are interested in generating more reviews online to help boost up our Google ranking, and we liked their system. Basically, it works like this: you give them access to your practice management software and every time you check out a patient, they send an email to them saying thanks for visiting and requesting a review. The patient clicks the link in the email and is taken to a DemandForce page that has your logo, where they can rate their experience. About once a month, DemandForce updates it’s feed for Google and some of those reviews end up in Google’s Map pages.
This is the ONLY feature we were going to use with DemandForce (they have others, as outlined below).
How Did it Work?
To be honest, we didn’t give it much of a chance. A handful of emails were sent out. One review came in. Then we canceled. Why? Because in retrospect, we couldn’t justify paying for the entire service to only use one feature. They offered a discount since we couldn’t use everything, but it wasn’t enough for us to maintain service. That being said, I’m impressed by the level of customer service and the features that are available. Our customer service rep was great and they handled my requests quickly. The one review we had was negative and there was some erroneous information in it, so we requested it be removed by DemandForce (they maintain legitimacy by not allowing you to remove negative reviews, but you can “challenge” them based on factual inaccuracies and a few other items).
If you check the reviews other dentists have on Google Maps, you’ll find a majority of them are from DemandForce, so they can definitely help you get more reviews in Google. On the other hand, there are plenty of patients that believe it’s “staged” because the reviews are hosted on your personal “DemandForce page”… there’s not much you can do about that and there are always skeptics out there.
The bottom line: the review portion of the service worked.
We weren’t able to utilize every feature because DemandForce wasn’t able to sync with our calendar. However, if you use a more common practice management software, they are able to do automatic appointment confirmations (by both email and text message), as well as birthday emails and a host of other features. Although we weren’t able to utilize them all, the list of features was impressive and the management side of the software was easy to use and understand. Had we been able to fully use it, we most likely would have kept our account.
All-in-all, DemandForce is popular for a reason. Good customer service and a good feature set that actually works when you need it to.